Capa

BOOMERANG! IBD

DANDELION DIGITAL
10 / 2007
9781905665518
Inglês

Sinopse

Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the 'Continue and Begin' method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.