HIGH VELOCITY ITSM IBD

Sinopse

If you read through this book and still don&rsquo,t believe there is a critical need for IT Service Management then good luck seeing if you can survive in IT for the next 5 years.áAgile, DevOps, Lean IT, Virtualization, Application Lifecycle Management, Cloud Computing and many other technologies are rapidly pulling IT in many directions. These modern ways of operating IT to cope with a world of rapid change will not go away. Somehow they need to be pulled together to avoid the chaos. Service Management is the glue needed to hold these all together.There is no IT value for the business until the point a service is received. For this reason, this book is written for IT leaders, managers and practitioners from a Service Management perspective. áHaving the best development practices, be it Agile, DevOps or others means little if a service is not delivered to the business. When they need it.High Velocity ITSM is about transitioning the IT Organization from traditional waterfall slower service development and support to a service delivery organization operating at high velocity.This book provides practical guidance for:ááá áïâ¼áá áTransitioning IT towards high velocity ITSMááá áïâ¼áá áUsing Agile and DevOps for rapid service buildááá áïâ¼áá áUsing Lean IT to operate at high velocityááá áïâ¼áá áStreamlining your ITSM management processesááá áïâ¼áá áBuilding a Lean IT CSI Programááá áïâ¼áá áLearning and applying modern IT methodsááá ááá ááá ááá ááá ááá ááá ááá á&hellip,and much more!