Capa

PROBLEM MANAGEMENT IBD

BCS, THE CHARTERED INSTITUTE F
11 / 2014
9781780172415
Inglês

Sinopse

Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book offers real-world guidance on all aspects of implementing and running an effective problem management function. It gives IT practitioners, consultants and managers the tools to add real value to their businesses.