DASHBOARDS MEASURE THE PERFORMANCE OF A SUPPLY CHAIN IBD

Sinopse

In the framework of this work, we bring our reflection to the problem of designing a performance management tool for a supply chain through the concept of the dashboard. This contribution is materialized by a robust and hybrid methodology, combining all the elements necessary to establish a dashboard and a system of relevant performance indicators. Our methodology is broken down into four phases. The first phase consists of studying the field of study by determining the external environment and the information needed by the company to design a dashboard. The second phase consists of analyzing the supply chain and modeling it via processes. The third is to design dashboards by process using a structured approach that is broken down into four steps. This approach integrates the result of an empirical study by questionnaire that informs on the important performance indicators used in Moroccan industries. The last phase aims to develop a global dashboard of the supply chain.